Terms of use

Effective Date: March 2025

Welcome to Spring Bloom Psychotherapy. We’re glad you’re here. 

Our website, www.springbloompsychotherapy.com, is designed to provide information about our services. By using this website, you agree to the following Terms of Use. If you have any concerns about these terms, please feel free to reach out. We will be happy to clarify.

1. Understanding Our Relationship

The information on this website is meant to be helpful and educational, but it does not create a therapist-client relationship. If you reach out via the website, email, or phone, we are happy to connect, but a formal therapeutic relationship is only established once an intake session is scheduled, and a consent form is signed.

2. This Website is Not a Substitute for Professional Care

The content on this website should not replace personalized psychotherapy or medical care. If you are in distress or experiencing an emergency, please call 911 or a crisis service in your area.

3. Respectful and Appropriate Website Use

We ask that you use this website in a way that is respectful and lawful. This includes:

  • Using the site for personal, non-commercial purposes.

  • Respecting our content. Please don’t copy, modify, or share it without written permission.

  • Avoiding any misuse of the site that could interfere with others' access.

We reserve the right to limit access if the website is misused.

4. Our Responsibility to You

We work hard to ensure that the information on this website is accurate and helpful, but we can’t guarantee it will always be free of errors or that the site will always be available. If you experience technical issues, know that we are doing our best to resolve them as quickly as possible.

5. External Links for Additional Support

Sometimes, we may provide links to other websites that offer useful resources. While we aim to share reputable sources, we cannot control their content or privacy practices. We encourage you to review their policies if you choose to visit these sites.

6. Updates to These Terms

As our practice and online presence grow, we may update these Terms of Use. If any changes are made, we will post them here with an updated effective date.

7. Questions? We’re Here to Help

If you have any questions about these Terms of Use or how we operate, please reach out. We would love to hear from you:
maria@springbloom.ca



Privacy Policy

Effective Date: March 2025

At Spring Bloom Psychotherapy, your privacy and confidentiality matter to us. We are committed to keeping your personal and health information safe and secure, in accordance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What Information We Collect

To provide compassionate and effective support, we may collect:

  • Personal Information: Your name, email, phone number (when you reach out or book an appointment).

  • Personal Health Information (PHI): Details you choose to share about your mental health concerns and any notes taken about therapy sessions.

  • Website Data: Cookies and IP addresses.

2. How We Collect Your Information

We collect this information when:

  • You reach out to us via contact forms, email, or phone.

  • You book an appointment through our secure booking system.

  • Website cookies or analytics (if enabled) track anonymous visitor data.

3. Why We Collect Your Information

We only collect the information we need to:

  • Respond to your inquiries with care and efficiency.

  • Provide psychotherapy services in a confidential and ethical manner.

  • Ensure the website functions smoothly and securely.

4. Your Consent and Rights

Your information is yours, and we respect your choices.

  • You have the right to access, update, or request deletion of your personal data.

  • You may withdraw consent at any time, except where records must be kept for legal or professional reasons.

5. How We Keep Your Information Safe

  • Your records are securely stored using JaneApp, a PHIPA-compliant platform designed for health providers.

  • We do not record or store online therapy sessions.

  • While we take all necessary security precautions, please be mindful that email communication may not be fully secure. We recommend using our secure portal for sensitive conversations.

6. When Your Information May Be Shared

We deeply value confidentiality. Your information will never be shared without your consent, except in the following situations:

  • If required by law (e.g., in cases of imminent risk of harm to yourself or others, child protection concerns, or a court order).

  • If you explicitly request that information be shared with another healthcare provider.

7. How Long We Keep Your Information

  • As required by the College of Registered Psychotherapists of Ontario (CRPO), client records are securely retained for 10 years after the last contact.

8. Website Cookies & Analytics

If we use website tracking tools, it’s only to help improve the user experience.

  • You can adjust your browser settings to disable cookies if you prefer.

9. Updates to This Privacy Policy

We may occasionally update this policy to reflect changes in regulations or best practices. Any changes will be posted here with an updated effective date.

10. Have Questions About Your Privacy?

Your comfort and security are important to us. If you have any concerns or questions about your privacy, please don’t hesitate to reach out:
maria@springbloom.ca